Important Notice:

Before booking any high-altitude activities such as trekking or expeditions in Nepal, clients are strongly advised to carefully review these Terms and Conditions.

Trekking and climbing involve inherent risks and specific considerations that can vary depending on the destination, weather, altitude, and other factors. By booking with Mamba Expeditions clients acknowledge these risks and agree to comply with all terms outlined herein.

These Terms and Conditions outline the responsibilities and obligations of both Mamba Expeditions and our clients. They are designed to ensure a transparent, well-organized, and professional trekking or climbing experience.

Please read these Terms and Conditions carefully before confirming your booking. By proceeding with a reservation, you acknowledge that trekking and mountaineering involve risks that cannot be fully eliminated, and that you agree to follow all guidelines, instructions, and requirements provided by our company.

1. Booking and Payments

Advanced Booking Requirement:

Clients must book their trek or expedition three months (or 90 days)  in advance to allow sufficient time for necessary preparation, including permits, guide arrangements, and logistical planning.

Payment Schedule Details:

Payment Methods:

Payments can be made via bank transfer or through our booking system with WeTravel. Please be aware that bank transfers are free of charge but other forms of payment (i.e. credit card or debit card) come at a 15% fee.


Advanced Booking Requirement:

Clients must book their trek or expedition three months in advance to allow sufficient time for necessary preparation, including permits, guide arrangements, and logistical planning.

Please note: We do our best to anticipate costs but prices may change due to unanticipated permit or provider increases. Any such increase, whether before or after the deposit is paid, will result in an adjustment to the total cost of the trip.

Our payment schedule for 8000m peaks are as follows:

Deposit:

At least 90 days before arrival in Nepal, a 35% non-refundable and non-transferable deposit must be paid in our booking system. This deposit, once approved by our team, reserves your place in the expedition.The remaining balance of the trip cost is due in subsequent payments as outlined below.

Second Payment:

35% of the total trip cost is due 90 days prior to the trip start date.

Final Payment:

The remaining 30% of the total trip cost is due 60 days prior to the trip start date.

Secure Your Trip:

We highly advise all travelers to purchase an all-inclusive policy that safeguards your budget against sudden cancellations, delays, and unexpected emergencies. We will do our best to advise you while choosing an appropriate plan during our pre-trip communication.

 Why You Need Protection:

• Cover Delays: Get paid back for extra food or hotel stays if your transport runs late.

• Handle Cancellations: Protect your prepaid, non-refundable costs if you have to cancel.

• Stay Safe Abroad: Pay for urgent medical care or emergency transport when far from home.

2. Cancellation and Non-Refundable Policy

All payments made as outlined in Booking & Payments are nonrefundable and non-transferable, regardless of the reason for cancellation.

Our Right to Cancel:

To ensure group safety, health, and smooth operations, including for cases of weather or other unanticipated events, we may refuse service to any guest before or during a trip. These situations do not qualify for refunds or credits.

No Post-Departure Refunds:

No partial refunds or credits are available after a trip begins, including for missed segments or unused services. The full itinerary cost applies once the expedition date commenses. 

Booking Late:

Registrations within 30 days of departure are approved on a case-by-case basis and may face additional surcharges. Please reach out to us first to confirm space.

3. Required Documentation

To finalize your booking, please provide a copy of your passport, a passport-sized photo, and all completed forms. If you are joining a climb above 7,000 meters, you must also submit details of your prior mountaineering and high-altitude experience upon trip confirmation. Please note that Mamba Expeditions accepts no liability for complications or cancellations caused by missing or delayed paperwork. 

4. Insurance and Travel Risks

Given the inherent risks associated with trekking and expedition activities, particularly in high-altitude environments, we require that clients have comprehensive travel insurance covering medical expenses, helicopter evacuations, and helicopter search and rescue operations.

Insurance Policy & Emergency Protocol: 

• Information Collection: Mamba Expeditions gathers your policy details ahead of time to streamline crisis response.

• Administrative Support: Our team coordinates directly with rescue authorities and manages logistical paperwork during crises.

• Financial Limitation: Mamba Expeditions covers no expenses left unpaid by your insurer; you remain fully liable for any uncovered bills.
  

Safety Disclaimer:

• Service Limits: Aerial extraction may prove difficult or impossible depending on remote terrain and local weather.
  

• Personal Accountability: While our staff operates strictly within regional guidelines, your safety remains entirely your own responsibility.  
  

5. Interrupted Trips 

No compensation or refunds will be issued if a client cannot start or finish their trek or expedition due to personal circumstances, such as illness or injury. Furthermore, Mamba Expeditions holds no liability for refunds if government-issued permits are canceled due to unpredictable events like natural disasters.

6. Client Conduct, Legal Responsibility, and Guide Authority

• Legal Compliance:
  Participants must respect and follow all local laws, regulations, and cultural customs throughout the journey. The company accepts no liability for illegal acts committed by clients. If a participant breaks the law, we reserve the right to notify local law enforcement. All resulting legal and financial consequences rest entirely on the client, and the company will not offer legal aid or compensation.

• On-Trip Authority:
  The designated team leader or guide retains final decision-making power during the trek or expedition. Our guides are seasoned professionals whose choices always prioritize the safety and well-being of the group. Clients must comply with their directions at all times.

• Interpersonal Disputes:
  Should conflicts arise between participants, our staff will step in to help mediate. However, the company is not liable for any personal losses, damages, or legal issues resulting from disagreements between clients.

7. Replacement of Guides or Expedition Leadership

At Mamba Expeditions, we ensure your safety by providing highly qualified personnel. If an unexpected emergency or illness prevents your designated guide from leading your trip, we will substitute them with another professional of equal standing and experience. Please note that guide replacements do not alter the booking terms, and clients are not eligible for refunds or compensation because of a leadership change. 

8. Schedule Changes and Extra Charges

Mamba Expeditions builds itineraries using deep regional expertise, but real-world conditions may require us to alter your schedule.

• Unpredictable Disruptions:
  External factors outside our control—such as severe weather, natural crises, political instability, transit delays, or official government mandates—may force adjustments to your route or timeline. The client must cover any extra expenses resulting from these forced modifications.

• Client-Driven Expenses:
  The client is financially responsible for any cost overruns caused by personal delays, damaged gear, or special requests. Furthermore, any amenities not explicitly detailed in the initial package—including extended lodging, extra meals, or supplemental transport—must be paid for by the client, no matter what prompted the addition.

• Requested Customizations:
  If you wish to modify your itinerary before or during the journey, we will do our best to accommodate you. These voluntary changes depend entirely on logistical availability, must be approved ahead of time, and will be billed directly to the client.
  

• Safety and Logistics First: Your safety and the smooth execution of the tour dictate all itinerary decisions. Our company and field guides hold absolute authority to make final route decisions to safeguard travelers and maintain trip integrity.

9. Early Completion of Schedule/Early Trip Termination

No refunds are provided for unused portions of an itinerary if a trip ends early due to weather, changing logistics, or client pacing. Should you complete your trip ahead of schedule, you will be financially responsible for any extra nights or services required.

Furthermore, if a trip is cut short for any reason—including personal choice, health concerns, or unforeseen events—the client must cover all extra expenses incurred. These charges include the logistics of adjusting your itinerary, such as arranging transportation, lodging, and the early return of guides and porters. Please note that rearranging these logistics can take 24 to 48 hours to finalize.

10. Strict Non-Transferability of Bookings

All travel arrangements and services managed by Mamba Expeditions are exclusively for the registered client and cannot be transferred to any other individual. Once your booking is finalized, it is locked to your name and cannot be reassigned, sold, or gifted to someone else.

This strict non-transferability applies to all components of your itinerary, including:

• Flights and ground transportation

• Hotel accommodations and lodging

• Permits, passes, and guiding services

• All other trip logistics
  

If you decide not to utilize a scheduled service (such as a specific night’s hotel stay or a transport link), that service is forfeited and cannot be claimed by another traveler. Furthermore, payments made by one guest cannot be redirected or applied to a third party’s itinerary.

11. Flight Cancellations

• Domestic & Company-Arranged Flights:
  The company will help arrange alternative transport or lodging. Clients cover all costs unless the company is at fault for the cancellation.

• International Flights:
  Clients are responsible for all additional expenses and compensation. The company will assist with backup arrangements but bears no financial liability. 
  

12. Overnight Stays and Meals

Clients are responsible for their own lodging and dining costs if an overnight stay becomes necessary due to travel disruptions, personal circumstances, or any other events beyond our control. However, if the delay and subsequent overnight stay are directly caused by our company, we will take care of your accommodation expenses. 

13. Agreement of Services

Adventure travel and high-altitude trekking and expeditions frequently take you into remote areas where modern comforts do not exist. Even with the financial means to request specific amenities, the unpredictable nature of these environments means that certain expectations cannot always be fulfilled.

While Mamba Expeditions is fully committed to delivering an exceptional experience, unexpected external factors may occasionally limit our services. We value our guests’ adaptability and patience when these situations occur.

Before finalizing your trip, it is vital that you thoroughly review and understand the unique demands and constraints of your specific route. Securing your booking serves as your formal acknowledgment and acceptance of these operational realities.

14. Food Services

The team coordinates meals through top-tier local teahouses, lodges, and hotels, backed by professional camp cooks at higher elevations. Travelers understand that remote locations restrict food choices, and meals may not always match personal tastes. The organization takes no responsibility for any resulting dietary restrictions, discomfort, or complaints. Participants must defer to their guide’s advice when choosing menu items.

15. Company Gear and Equipment Use

Clients must return all equipment, gear, or materials supplied by the company—whether owned by Mamba Expeditions or rented from a third party—to an authorized representative immediately following the trip. Clients assume full financial liability for any damage, loss, or theft resulting from improper use or carelessness. The company will assess and charge for repairs or replacements at its sole discretion. Except where mandated by law, Mamba Expeditions accepts no liability for personal injury, loss, or property damage arising from the use of supplied gear. 

16. Photo and Video Usage

Participants on Mamba Expeditions trips grant the company a global, royalty-free right to utilize any trip photography or video footage for marketing, promotional and educational purposes. This applies to media captured during the tour or shared by guests. We strictly protect client privacy and will not disclose personally identifiable information without explicit, prior consent. 

17. Age Restrictions and Minor Supervision

Nepali law restricts anyone under 16 years old from mountaineering activities. While minors may join trekking expeditions, they must be accompanied and supervised by a parent or legal guardian for the entire duration of the itinerary. It is the responsibility of the accompanying adult to supervise the minor; the company disclaims all liability for unsupervised underage participants. 

18. Unscheduled and Restricted Activities

Prior written notice must be submitted to Mamba Expeditions for any ancillary activities contemplated by the Client, including but not limited to drone operations, paragliding, skiing, or the exhibition of large flags. Such activities frequently mandate specialized government permits and attract additional tariffs levied by the Government of Nepal or respective municipalities. Engaging in unapproved activities without prior declaration may constitute a violation of domestic regulations, rendering the Client exclusively liable for all resulting legal liabilities and financial penalties. Upon timely notification, the Company will facilitate the permit application process, provided always that the issuance of such permits remains at the sole discretion of the governing authorities. 

19. Itinerary Adjustments and Revisions

To request a change to your itinerary, you must submit a written notice to Mamba Expeditions no later than 14 days before your scheduled departure. Please note that all modifications are subject to our standard change and cancellation policies.

You will be responsible for covering any non-recoverable expenses resulting from these changes. This includes, but is not limited to:

• Non-refundable government permits and park fees

• Pre-booked transit tickets and hotel reservations

• Guide, porter, and support staff bookings

• Travel insurance premiums

Furthermore, clients must cover any cancellation or amendment penalties issued by airlines or third-party service providers who booked on their behalf.